Fail Faster

#332 - Creating multi-channel frictionless customer experiences with empathy

Feb 23, 2023

Scott Taylor, Director of Product Development at Fiserv shares with us how he is creating great customer experiences for delinquent financial customers using his unique blend of strategic, technical, operational, and analytical skills and adding empathy for the users to create immediate stickiness and growth....

#331 - Making the customer "Whole"

Feb 22, 2023

Rachel DeFriend Design Director and Adam Zuckerman, Director, Product Development and Modernization join us today from USAA which is a provider of insurance, banking, financial products, and advice focused on the Military community.

Rachel and Adam bring a super interesting fireside chat about how design and business...

#330 - By failing to plan, you are preparing to fail

Feb 17, 2023

Vishal Sharma is an Engineering Leader with diversified experience across all facets of Software delivery. Currently, working as Chief Architect for Regulatory Tech Platform within Broadridge. Vishal is a FinTech enthusiast with a passion for simplifying technology architecture and delivery. Currently spearheading a...

#329 - The art of telling a story

Feb 14, 2023

Ann Meneses AVP Design Lead at LPL Financial is featured in this episode. LPL Financial is a leader in the retail financial advice market enabling independent Brokers to provide personalized guidance to millions of American families seeking wealth management, retirement planning, financial planning, and asset management...

#328 - Disrupting how the Real Estate experience touches everyone!

Feb 10, 2023

Srinivas Paluri, CTO at RentBase and a visionary technical leader for tomorrow. RentBase is a brand new startup aiming to be the first all-in-one platform that helps Real Estate agents and brokers organize and track all their rental deals, save hours of time qualifying and matching their leads to listings, and...